General Terms & Conditions

In these general terms and conditions and on the website (the Website), under INTENTIONAL (the ‘website’) is understood Jessica Wintz, a company established under the laws of the Netherlands.

Address: INTENTIONAL / Jessica Wintz Wilhelminastraat 76-3, 1054WL Amsterdam, The Netherlands
E-mail us for service or other questions to

KVK number: 71231862

By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree with them you should not use this website.
INTENTIONAL is an online service of Jessica Wintz (‘‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’).

To be eligible to purchase Items on this Website you must:

  • a) be the holder of a valid debit/credit card.
  • b) warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If your personal information changes then please notify us immediately by contacting Customer Service on the following email:

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this site you agree to comply with, and be bound by, these Terms.

We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.


Making a purchase

When you order an Item from INTENTIONAL you are offering to buy it for the price stated, subject to these Terms. You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from INTENTIONAL.

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.

Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.

If you require any information regarding your order(s) please contact us

We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

If we are unable to fulfil your order following our order acknowledgment, we will contact you by email or telephone advising you of this. See the Returns policy for more details.

We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any particular Item will always be available. If we can’t supply any Item we will release the funds being held in your account for the purchase.



Currency: Your card will be charged in Euro. Prices for shipment will be shown in Euro.

The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.

Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

We deliver within the EU, if you would like to have an item shipped outside of the EU, please contact us via

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. Estimated delivery times are to be used as a guide only. INTENTIONAL cannot take responsibility for delays owing to customs clearance or payment issues. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at

Please order with enough lead-time to prevent any loss or disappointment resulting from the delivery time as INTENTIONAL cannot be responsible for this.

All new orders are deemed separate and each is treated individually.



All prices used by INTENTIONAL are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise. We are entitled to adjust all prices for our products or services, shown on our website or otherwise, at any time. Increases in the cost prices of products or parts thereof, which we could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.


Purchases and payments

We accept the following forms of payment:

  • iDeal
  • Visa
  • Mastercard
  • PayPal
  • Maestro
  • Apple Pay
  • Bank transfer
  • SOFORT Banking
  • Bancontact
  • EPS

You agree to provide current, complete and accurate purchase and account information for all purchases made via the Website. You further agree to promptly update account and payment information, including email address, payment method and payment card expiration date, so that we can complete your transactions and contact you as needs.


Shipping & returns

We currently ship within the EU. For orders outside of the EU or any other questions regarding orders, please contact us via Please read our shipping & returns policy carefully.



We strive to send your orders within 24 hours, but always as soon as possible. Please note that we are a small company and there might be occasional delays.
We ship from The Netherlands within the EU. For orders outside of the EU, please contact us via

Shipping costs are added during checkout. Products can also be picked up free of charge, by appointment in Amsterdam. We offer free shipping within the EU on orders above 150€.


Returns & cancellations

Return requests are accepted within 7 business days of receiving your parcel – items must be returned in their original condition, undamaged state, not worn and/or used, with all original tags and packaging. After receiving the item in its original form, we will refund the money within 14 business days.

The shipping costs of returns are at the customer’s expense. Original shipping costs will not be refunded.

Any claim for damaged or faulty items must be notified via email within 7 business days of receiving the item(s). Claims after this period cannot be accepted.

Pictures and specifications are for indication. All products are handmade and can therefore be slightly different. If a product does not meet your expectations, you can return it, but it cannot be a reason to submit a claim. Please order with intention.

Items on sale or made-to-order items are not available for returns or exchanges. Please check on the product page if your order includes a custom-made item.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the Customer Card has been authorized. If the Customer Card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
At the event of when a product is sold out, INTENTIONAL has the right to cancel the order and refund any amount paid in the best way.

Additional costs such as customs duties, taxes or fees determined by the country to which they are shipped (e.g. outside of EU), are the responsibility of the customers and are at the customers own expenses. Orders are shipped from The Netherlands.

To request a return or make a claim, please email us within 7 business days of receiving your parcel at


Limited license

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.

The limited licence set forth in this section does not include the right to:

  • a) modify or download the Website or its contents (except caching or as necessary to view content)
  • b) make any use of the Website or its Content other than personal use
  • c) create any derivative work based upon either the Website or its Content
  • d) collect account information for the benefit of another party

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to our Website may:

  • a) link to, but not replicate, our Content
  • b) not imply that we are endorsing such website or its services or products
  • c) not misrepresent its relationship with us
  • d) not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
  • e) not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
  • f) not use any Trade Mark without our prior written consent and
  • g) not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.


Force majeure

In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of INTENTIONAL in the fulfillment of any obligation to the customer cannot be attributed to us in any situation independent of our will, when the fulfillment of our obligations towards you is prevented in whole or in part or when the fulfillment of the obligations cannot reasonably be required from us.

The force majeure situation referred to is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.

If a situation of force majeure arises as a result of which we cannot fulfill one or more obligations towards you, these obligations will be suspended until we can comply with it.

From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part. We do not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.



You acknowledge and agree that these Terms constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from INTENTIONAL, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by INTENTIONAL shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us. We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.

We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

If you have any questions regarding these Terms, please contact us by email at