Shipping & returns
We currently ship within Europe. For orders outside of Europe or any other questions regarding orders, please contact us via email@example.com. Please read our shipping & returns policy carefully and order with intention.
We strive to send your orders within 24, but always as soon as possible. Please note that we are a small company and there might be occasional delays.
We ship from The Netherlands within the EU. For orders outside of the EU, please contact us via firstname.lastname@example.org.
Shipping costs are added during checkout. Products can also be picked up free of charge, by appointment in Amsterdam. We offer free shipping within the EU on orders above 150€ or 200€ respectively.
Do you want to ship your order as a gift directly to a friend? Let us know and we will add a personal note.
The below is an indication of shipping costs. Shipping costs will be added during checkout.
Pick-up in Amsterdam: FREE
Free shipping for orders above 150€
Germany & Belgium: 6,95€
Free shipping for orders above 150€
France, Italy, Spain, Austria, Denmark, Portugal, Hungary, Poland, Slovakia: 12,75€
Free shipping for orders above 200€
Croatia, Finland, Greece, Estonia, Iceland, Latvia, Lithuania, Monaco, Norway, Sweden, UK, Switzerland: 19,75€
REST OF THE WORLD
Please contact us for your order first via email@example.com.
Returns & cancellations
We hope that you love your INTENTIONAL order, however, if you wish to return your item, please read the below carefully.
Return requests are accepted within 7 business days of receiving your parcel – items must be returned in their original condition, undamaged, not worn and/or used, with all original tags and packaging. After receiving the item in its original form, we will refund the money within 14 business days.
The shipping costs of returns are at your own expense. Original shipping costs will not be refunded.
Any claim for damaged or faulty items must be notified via email within 7 business days of receiving the item(s). Claims after this period cannot be accepted.
Pictures and specifications are for indication. All products are handmade and can therefore be slightly different. If a product does not meet your expectations, you can return it, but it cannot be a reason to submit a claim. Please order with intention.
Items on sale or made-to-order items, such as prints, are not available for returns or exchanges. Please check on the specific product page if your order includes a custom-made item.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, at our sole discretion, even after you have received an order confirmation or payment has been authorized. If payment has been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
In the event of when a product is sold out, INTENTIONAL has the right to cancel the order and refund any amount paid in the original way.
Additional costs such as customs duties, taxes or fees determined by the country to which items are shipped (e.g. outside of the EU), are your own responsibility and expenses. Orders are shipped from The Netherlands.
To request a return or make a claim, please email us within 7 business days of receiving your parcel at firstname.lastname@example.org.
Sold out/back soon
If an item is currently sold out, it will state ‘sold out’ or ‘back soon’ on our website. Although we cannot provide guarantees, please contact us via e-mail if you would like to reserve or pre-order an item.
If your size is currently not available, always feel free to contact us and we can look into ordering your size for you.
For any other questions, you can gladly contact us anytime at email@example.com.